Associate Customer Care jobs in Delhi at Knowcross Solutions

Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system
Use knowledge of web-based applications and networking to troubleshoot and resolve client issues
Perform tests to isolate the source of issues
Escalate issues to the Technical team when necessary
Liaise with all related teams and departments to ensure customer satisfaction and deliver the Knowcross promise
Verify technical fixes from the Technical team
Use remote desktop sharing application to assist end-users and resolve issues
Provide efficient and timely support to customers across geographies
Adhere to processes defined for case logging via Salesforce or other tools as mandated
Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends

Knowcross Solutions recruiting Associate Customer Care Experienced(0 to 1 Year) candidates candidates nearby Delhi,.Knowcross Solutions vacancies for Associate Customer Care is recruited through Written-test, Face to Face Interview etc.
Knowcross Solutions Company recruits a lot of Experienced(0 to 1 Year) candidates candidates every year based on the skills. The candidates with 12th Pass (HSE) are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Delhi, can apply for Associate Customer Care position in Knowcross Solutions. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Knowcross Solutions recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Knowcross Solutions and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Knowcross Solutions and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Knowcross Solutions and near your city and get a secured career.