JOB DESCRIPTION
POSITION – Associate - Customer Delight
ROLE – Individual Contributor
LANGUAGE REQUIRED – English + Hindi/Tamil/Kannada/Spanish
WORK LOCATION – Gurgaon
WORKDAYS – 6 days’ Work From Office (Rotational WO’s & Shifts)
SHIFT TIMINGS – 24 * 7
QUALIFICATION – Any Graduate
RESPONSIBILITIES:
Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.
Contribute ideas to resolve customer problems to improve productivity.
Maintain and update customer documentation as needed.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Actively listen to the concerns with a Solution Oriented approach.
Manage transactions over CRM.
KEY REQUIREMENTS:
Must have 6 months - 3 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.
Smart Freshers good with Communication skills can apply.
Active Listener.
Must be proficient in any of the above mentioned languages along with English.
TAT oriented approach.
Good working knowledge with Microsoft Excel or Microsoft Suite.
Excellent communication and interpersonal skills