Disprz jobs - Associate - Customer Success

Associate - Customer Success

Disprz
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 0
Applications: 0
Openings: 1

Job Description

Responsibilities (Not Exhaustive)
  • Provide initial, ongoing and refresher training (face-to-face) to customer stakeholders
  • Handhold the users (particularly the administrator) and assist them in effective usage of the platform and act as their go-to-person for doubts on the product
  • Gathering customer data where required to support implementations
  • Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner
  • Manage customer expectations around delivery times for product fixes and enhancements
  • Monitor our product usage on a periodic basis and report usage patterns to the management
  • Report issues faced by the users to the engineering team
  • Take support calls from customers on our Help Desk line
  • Assist Customer Success Managers and Product Managers in charge of specific corporate clients for data entry, content preparation, reporting or other activities
  • Provide chat-based technical support during live sessions
  • Monitor live sessions for any technical/functional issues
  • Provide support to our QA team for product testing purposes during each product release
  • Respond to customer support tickets
Location:
  • Chennai / Mumbai

Job Particulars

Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id468210
StateTamil Nadu
Country India

About Company

Disprz
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