Job Purpose:
We are looking for Customer Engagement Associates to own and drive the prospective student / applicant engagement, nurture the leads and convert prospects into applicants for ISBâs PGP Suite Of Programmes (includes one-year full-time and Executive MBA equivalent programmes).
You are someone with good functional understanding and industry experience with customer engagement processes (both voice and email based processes),with a proven track record of winning new customers / business to drive Schoolâs revenue, have strong business-to-cutomer (B2C) orientation and customer centricity, and competently use these skills to achieve, and often exceed the business targets.
You regularly seek inputs, accept constructive feedback and remove any impediments, relying heavily on learning and adapting the best practices from your line managers, peers and competition.
Job Outline:
Education, Expriences & Profile:
1-3 years of experience.
Ability to present data effectitvely to aid actionable insights, would be an edge
Sound working knowledge of Salesforce and Microsoft Excel
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