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S&P Global Market Intelligence jobs - Associate Enterprise Tech Support

Associate Enterprise Tech Support

S&P Global Market Intelligence

location

experience

0 to 3 Years

salary

Salary not disclosed

qualification

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

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Posted: 3 Years ago

Views: 4

Applications: 5

Openings: 1

Job Description

TheRole: Associate, Enterprise Technical Support

The Location: Hyderabad, India

The Team

The team is a combination of techno-functional product specialists that have in-depth knowledge of the “Enterprise Solutions” offered by S&P Global Market Intelligence. We collaborate with different teams across all departments – Commercial, Technology, and Data to provide extensive product support to clients and ensure the most efficient use of the Enterprise Product Offerings such as API and Xpressfeed.

The Impact

Your position as an Associate is a critical link between the customer and our internal teams. Through your deep functional knowledge of the product, expert technical troubleshooting and suggestions to optimize the product usage, clients will be able to achieve their goal of efficiently integrating our products with their environment. With your help, internal teams will also be able to make timely and client-focused decisions.

What’s in it for you?
- You will have the opportunity to work with different Web technologies, Database Management Systems, Customer Relationship Management tools, coding and scripting languages and exposed to Agile Methodologies, User Acceptance Testing, and Product Management.
- Interact with a diverse universe of clients and internal stakeholders.
- Attain a basic understanding of the financial services industry.
- Independently identify issues, resolve problems, and enthusiastically participate in a solution driven organization.
- Be part of a company that is a result-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.
- Based on planned growth & initiatives, you can emerge to the next roles; grow professionally and personally throughout the tenure.
Responsibilities
- Provide in-depth technical assistance to clients.
- Understand and triage client questions and concerns in an effective and timely manner while making suggestions to improve the product and client experience.
- Bring innovations and automation excellence into the support process and work on projects to develop subject matter expertise and improve process flows.
- Use your coding skills to quickly create applications that will help replicate and resolve client issues.
- Gain basic Database Administration skills on MS SQL Server, Oracle, PostgreSQL, and MySQL.
- Work on creating complex SQL queries to use our data and assist client with query tuning and performance improvements.
- Perform User Acceptance Testing of new implementations
- Maintain Test infrastructure, which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines with different Operating Systems
Basic Qualifications

What we’re looking for:
- Minimum of a Bachelor's/College degree in Computer Science, Computer Engineering with 0 to 2 years of experience
- Excellent written and verbal communication skills (English)
- Basic knowledge of Object Oriented Programming (OOPS).
- Basic knowledge of APIs, SQL, Computer Networking.
- Knowledge on Operating Systems and their functional dynamics.
- Quick learner, ability to grasp new and emerging technologies and keep pace with product enhancements.
- Excellent troubleshooting, problem solving skills, resourcefulness, attention to detail, and strong communication skills.
- Willing to work in any 24x7 shifts
Preferred Qualifications
- Graduate in Computer Science and Commerce/Finance is preferred
- Prior experience in client support teams
- Expert in at least one coding language (e.g. C#, Java, Python)
- Good with RDMS and ability to create complex SQL queries.
- Knowledge of OData API, Web Services and their architecture.
- Understanding on UNIX/LINUX environments.
About S&P Global

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI),which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions),sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.

Job Particulars

Role BPO / Customer care

EducationCertificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can applyFreshers and Experienced (0 to 3 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id379947

Job Category Diploma , Tech Support

StateTelangana

Country India

About Company

S&P Global Market Intelligence

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