S&P Global Market Intelligence jobs - Associate/Enterprise Technical Support

The Role: Associate, Enterprise Technical Support
The Location: Gurgaon
The Team

S&P Global Market Intelligence is seeking an Associate, Technical Support to join the Enterprise Tech Support team in Gurgaon. The team partners with Datafeed Application Specialists (DAS) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the “Enterprise Solutions” and assessing the technical environment dynamics within client sites that may impact product performance.

The Impact

You will be able to contribute to the team and company in a meaningful way. You will be integrated into a group with high expectations and can expect to have a meaningful impact. Your position as a Product Support Engineer is critical as it is the link between the end-user and our Enterprise products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Product Support Engineer is a consultant providing best and most efficient way for our clients to achieve quality results.

What’s In It For You

• Build a career with a global company
• Interact directly with clients and resolve challenging technical issues.
• Develop innovative solutions to enhance the support process.
• Grow and improve your skills by working on enterprise level products and new technologies
  

Responsibilities

• Be a Product specialist for the Enterprise Solutions and provide in-depth technical assistance to clients.
• Assist in deployment and troubleshooting on-the-go.
• Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales’ opportunities.
• Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
• Work on creating complex SQL queries (MS SQL and ORACLE) to use our data and assist client with query tuning and performance improvements.
• Research and gain knowledge on the rapidly evolving product offerings.
• Assess the technical environment dynamics within the client sites that may impact product performance
• Involve in testing/user-acceptance tests of
  
  • New implementations
  • ‘Enterprise Solution’ applications with focus on pending modifications and fixes
• Maintain the local infrastructure which comprises of Database Servers (Oracle and Microsoft SQL Server) and Virtual Machines.
  

What We’re Looking For

BasicQualifications

• Engineering or Bachelor's/Master’s degree in Computer Science, Information Systems or equivalent
• Past experience with ITIL/ITSM management tools is preferred
• 2 to 4 years of experience.
• Solid communication skills (English verbal & written)
• Good knowledge in .Net/C#/Java/PHP.
• Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands
• HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.)
• Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
• Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &
• Web Transport Schemes (SOAP, XML, JSON, etc.)
• Web Development (JavaScript, Java, Python, CSS, PHP, Ruby, .Net, Objective C, R, Perl, etc.)
• Web Services/Architecture (SOA, PAAS, URL/URI, REST, WSDL, WADL, Service Signatures, etc.)
• Exposure to WINDOWS, UNIX or LINUX environments.
• Very Good knowledge on RDBMS concepts.
• Quick learner and ability to grasp new technologies.
• Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills.
• Ability to keep pace with rapid changes in products.
• Willing to work in any 5 day shifts and longer night shifts.
  

Preferred Qualifications

• Knowledge on Networks and Linux Administration.
• Working knowledge on APIs and Web Services and related standards such as HTTP, REST, SOAP.
• Very good with ORACLE/SQL/PostgreSQL/OpenSource DB concepts
• Good to have knowledge of financial statements and capital markets.