UST jobs - Associate III - Cloud Infrastructure Services

Associate III - Cloud Infrastructure Services

UST
experience 0 to 3 Years
salary Salary not disclosed
qualification
Read More...
share this job
save job
Job is expired
Posted: 3 Years ago
Views: 0
Applications: 1
Openings: 1

Job Description

Role Proficiency

Job Description

Resolve L1 Incident and service requests within agreed SLA

Outcomes

Measures of Outcomes:

Monitoring

Outputs Expected:
  • Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere.
  • Repetitive alert analysis for finding high ticket generating Cis. Adhere to ITIL best practices
Runbook Reference/Change
  • Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes.
Escalation/Elevation/Routing Of Tickets
  • Escalate within organization/customer peer in case of resolution delay.
  • Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation respective teams/customer based on defiled process.
Tickets Backlog/Resolution
  • Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process.
  • Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure.
Collaboration
  • Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference.
  • Close/resole L1 tickets with help from respective tower.
  • Actively participate in team/organization-wide initiatives.
Installation
  • Install software software/tools and patches
Stakeholder Management
  • Lead the customer and vendor calls.
  • Organize meetings with different stake holders. Participate in RCA meetings.
Process Adherence
  • Thorough understanding of organization and customer defined process.
  • Consult with mentor when in doubt.
  • Adherence to defined processes.
  • Adhere to organization’ s policies and business conduct.
Training
  • On time completion of all mandatory training requirements of organization and customer.
  • Provide On floor training and one-on-one mentorship for new joiners.
Performance Management
  • Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager.
  • Set goals and provide feedback for mentees.
  • Assist new team members to understand the customer environment.
Skill Examples

Knowledge Examples:

Job Particulars

Role HR
Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id502863
StateTamil Nadu
Country India

About Company

UST
Similar Jobs
HR Recruiter
CLIENT OF TEAMLEASE
experience Fresher
locationChennai
salary Salary not disclosed
17 Days ago
Quick Apply
Assistant recruiter manager
CLIENT OF FRESHERSWORLD
experience Fresher
locationChennai
salary Salary not disclosed
13 Days ago
Quick Apply
HR Manager
CLIENT OF FRESHERSWORLD
experience Fresher
locationChennai
salary Salary not disclosed
14 Days ago
Quick Apply
Human Resource Coordinator
CLIENT OF FRESHERSWORLD
experience Fresher
locationChennai
salary Salary not disclosed
12 Days ago
Quick Apply
Administration
THE OVERSEAS CONSULTANT
experience Fresher
locationChennai
salary Salary not disclosed
1 Month ago
Quick Apply
Human Resources HR
THE OVERSEAS CONSULTANT
experience Fresher
locationChennai
salary Salary not disclosed
1 Month ago
Quick Apply
HR Operations
ZINNOV MANAGEMENT CONSULTING
experience Fresher
locationChennai
salary Salary not disclosed
3 Months ago
Quick Apply
HR Recruitment
EDELWEISS FINANCIAL SERVICES
experience Fresher
locationChennai
salary Salary not disclosed
3 Months ago
Quick Apply
Office Administrator
STAR AGRO ORGANIC PRODUCTS
experience Fresher
locationChennai
salary 12,000 Per Month
1 Day ago
Quick Apply
Personal Assistant
WITTMANN BATTENFELD INDIA PVT LTD
experience Fresher
locationChennai
salary 18,000 - 35,000 Per Month
15 Days ago
Quick Apply
HR
A CLIENT OF TEAMLEASE
experience Fresher
locationChennai
salary 18,000 - 35,000 Per Month
19 Days ago
Quick Apply
Manager-Human Resource
A CLIENT OF TEAMLEASE
experience Fresher
locationChennai
salary 18,000 - 35,000 Per Month
20 Days ago
Quick Apply
Assistant HR Manager
CLIENT OF TEAMLEASE
experience Fresher
locationChennai
salary 18,000 - 35,000 Per Month
21 Days ago
Quick Apply
Immediate Opening for Admin Assistant
ALLZONE MANAGEMENT SOLUTIONS
experience 1 to 2 Years
locationChennai
salary 10,000 - 15,000 Per Month
23 Days ago
Quick Apply
Team Leader
DHAATA ENFORCEMENT PVT LTD
experience Fresher
locationChennai
salary 13,000 - 15,000 Per Month
24 Days ago
Quick Apply
Recruiter
YASHIKA
experience Fresher
locationBangalore,Chennai
salary 25,000 - 32,000 Per Month
1 Month ago
Quick Apply
Company Secretary
PRATIQUE CFO SERVICE PVT LTD
experience 1 to 3 Years
locationChennai
salary 25,000 - 45,000 Per Month
1 Month ago
Quick Apply
SAP Basis Administrator
A CLIENT OF CASSIUS TECHNOLOGIES
experience Fresher
locationChennai
salary 25,000 - 45,000 Per Month
1 Month ago
Quick Apply
SAP HR Consultant
CLIENT OF TEAMLEASE
experience Fresher
locationChennai
salary 25,000 - 45,000 Per Month
1 Month ago
Quick Apply
Admin
CSS COMPUTER COLLEGE
experience Fresher
locationChennai
salary 8,000 - 10,000 Per Month
1 Month ago
Quick Apply
left slide     right slide
Jobs By LocationVIEW ALL
Active Jobs By Role
Accountant (3638) Admin (20) Agriculture and Dairy (0) Architect (572) Bartender (0) Beauticians / Spa (16) Bouncer (0) BPO / Customer care (26073) Caretaker / Nanny (0) Carpenter (1) Cashier (1) Cleaner / Washer (0) Construction / Laborer (1) Content Writer (581) Cook / Chef (73) Counsellor (242) Data Entry / Back Office (15822) Data Analytics (2) Design / Animation (2995) Delivery (88) Digital marketing / SEO (898) Draughtsman/Draftsman (0) Doctor / Physician (76) Driver (7) Electrician (5) Engineer (38000) Engraver (0) Event Planner (0) Fire Fighter (1) Fitter (2) Gardener(Mali) (0) Ground Staff (3) Hospitality Executives (297) Housekeeping (8) HR (1703) Insurance Consultant (0) IT Hardware Engineer (1958) IT - Mobile Developer (2903) IT Software-Engineer (22962) IT Software-QA/Tester (19) Lab Technician (1) Language Translator (1) Legal (2) Librarian (0) Management Trainee (1279) Mechanic (470) Media / Journalism (294) MIS Executive (7) Moulder (0) Nurse (570) Nutritionist / Dietician (0) Office Assistant / Helper (9) Operations (9) Operator / Machinist (3) Packager (2) Painter (0) Pharmacist / Medical Rep (849) Photographer / Videographer (1) Physiotherapist (1) Research/JRF/SRF (67) Plumber (0) Receptionist / Front Office (1094) Retail / Store Executive (204) Rigger (0) Sales / Marketing (6808) Security / Guards (5) Sports Trainer (0) Tailor/ dress designer (90) Teacher (335) Tool & Die Maker (2) Tourist Guide (0) Trainer (10) Waiter / Steward (2) Ward Boy (0) Warehouse Executive (4) Welder (1) Others (732)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.