Role Proficiency
Job Description
Under minimal supervision perform various operational tasks related to employee life cycle such as but not limited to new hire on-boarding policies and procedures HR compliance resolution of employee queries and benefits administration.
Outcomes
- An individual contributor to a subsystem in HR like compensation & benefits employee relations recruitment training performance management HR systems
- Assist SME teams in successfully carrying out various Talent Management activities
- Perform various administrative tasks as assigned within prescribed SLAs following guidelines
- Be available to handle queries from employees through phone email and the ticketing system and ensure response and resolution within prescribed SLAs
- Guide A1 and A2 Associates in the team to perform their responsibilities
- Perform other duties as assigned or requested
Measures Of Outcomes
- Accuracy and correctness in all areas of SME support activities
- Meeting of timelines for processes handled
- Efficiency in multitasking
- Proactive implementation and execution of given tasks
- Results from employee feedback surveys
- Efficiency and timeliness of addressing employee queries
Outputs Expected
Support to HR Specialist Teams:
- Assist various HR specialist teams in their operational activities
- Provide effective service on all aspects of HR policy e.g. employment legislation employee relations performance management engagement and retention strategies learning and development etc.
- Assist the HR Specialist team by reviewing and enhancing relevant policies and procedures in line with best practice and employment law requirements
Payroll
- Assist the payroll team by providing up to date information regarding new employees resignations domestic and international transfers and pay changes
Learning And Development
- Work closely with L&D team to manage Leadership Development offerings for Top Talents
- Facilitate Trainings to meet both current and future business needs
- Schedule and manage Training and Assessments
- Assist in the development of leadership and management training
- Assist in conducting Stress Management interviews
Onboarding
- Filter candidates throughout the end-to-end interview processes by evaluating and assessing their potential to build and scale a high-growth venture-backed start-up
- Responsible for posting of jobs on recruitment job boards and sourcing for suitable candidates
- Actively engage with recruitment and HR leadership to recommend process improvements as needed
Operational Task
- Query handling from employees
- Support communication initiatives and training strategies related to Talent Management
- Analyse key data identify trends generate insights present results and drive decisions to completion
Skill Examples
- Proactive approach and ability to multi task
- Highly organized and a fine-tuned attention to detail
- Should be a self-learner who is known for being ambitious and curious
- Demonstrated accountability for owning portions of recruiting process such as on-boarding new hire paperwork background screenings and orientation sessions
- Ability to adapt to the needs of the organization and to manage and update recruitment database post and manage open positions
- Experience in facilitating coaching and mentoring teams to support their development
- Reliable self-motivated and strong attention to detail
- Ability to maintain confidentiality
- Ability to produce thorough detailed and accurate work
Knowledge Examples
Knowledge Examples
- Knowledge of HR practices policies and basic employment laws
- Excellent computer skills (Microsoft Excel Word and PowerPoint)
- Experience with applicant tracking systems
- Knowledge on recruiting/performance management best practices
- Must have knowledge on the business and functional aspects of the processes being implemented
- Ability to quickly learn aspects of organization policies and processes