Job Description

Associate

Company: Lytx Inc.
Department: Operations / Client Services / Data Review (as applicable)
Reports To: Team Lead / Operations Manager

Position Summary

The Associate will support day-to-day operational activities related to video telematics, data analysis, and client support services. The role involves reviewing event data, ensuring quality standards, maintaining documentation accuracy, and contributing to service excellence for fleet clients.

Key Responsibilities

Operations & Data Review

• Review and analyze video events to ensure accuracy and compliance with company guidelines.

• Classify and tag driving events as per defined standards.

• Maintain productivity and quality benchmarks.

Quality & Compliance

• Ensure adherence to internal quality standards and data security policies.

• Identify discrepancies and escalate complex cases to senior reviewers.

• Participate in calibration and quality improvement sessions.

Client Support Coordination

• Assist in responding to internal and external client queries.

• Coordinate with cross-functional teams to resolve operational issues.

• Support reporting and documentation processes.

Reporting & Documentation

• Maintain accurate daily production reports.

• Track performance metrics and meet SLA requirements.

• Update internal systems with relevant case notes.

Qualifications & Experience

• Bachelor’s degree in any discipline.

• 0–2 years of experience in operations, data processing, or back-office roles preferred.

• Freshers with strong analytical skills may apply.

Skills & Competencies

• Strong attention to detail.

• Good analytical and decision-making skills.

• Basic proficiency in MS Office.

• Ability to work in shifts (if required).

• Strong communication skills and team orientation.

Key Performance Indicators (KPIs)

• Accuracy rate in event classification.

• Productivity and SLA adherence.

• Quality audit scores.

• Error reduction and process improvement participation.