Platform Services & Support Associate - COE Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we’re looking for a Platform Services and Support Associate to join our Global Partner Solutions team If you are excited to explore a career in the ad tech industry in a high profile position of a technical account manager; work closely with some of the biggest companies in the world; be the main technical go-to person; and solve complex technical issues, then the Global Partner Solutions team at IAS is the place for you!
As a Platform Services and Support Associate, you will be the main resource for all technical partnerships, both internally and externally Partnering with the largest companies in the ad tech industry, you will work closely with the IAS Business Development and Solutions Engineering team to manage, foster, and grow our existing business and technical partnerships
What You’ll Get To Do
Act as a main technical point of contact and build an in-depth relationship with partners
Any internal or external technical and/or general questions and issues that arise from our integration partnerships (including questions from the end-users of the platforms)
Troubleshoot any integration or technical issues; pinpoint the problem; and provide a solution, escalating to tier 2 support and/or product teams
Work closely with the Business Development team in recurring Business Reviews with the partners
Provide in-depth updates and insights of the partnerships from a technology perspective to all departments
Work closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc
You Should Apply If You Have Most Of This
Written and Spoken Languages required: Japanese, English
Bachelors degree or equivalent
0-2 years of experience working with customers to help them achieve their
desired technical outcomes; ideally in customer success, solutions enablement, ad ops, or technical services capacity
Proficiency in Excel and PowerPoint
Basic proficiency in Linux
What Puts You Over The Top
History of collaborating effectively within cross-functional teams
Understanding of advertisers, agencies, networks and/or publishers
Knowledge of databases, ad servers, rich media ads, and trafficking
Integral Ad Science (IAS) is the global market leader in digital ad verification, offering technologies that drive high-quality advertising media. IAS equips advertisers and publishers with both the insight and technology to protect their advertising investments from fraud and unsafe environments as well as to capture consumer attention, and drive business outcomes. Founded in 2009, IAS is headquartered in New York with global operations in 18 offices across 13 countries. IAS is part of the Vista Equity Partners portfolio of software companies. For moreon how IAS is powering great impressions for top publishers and advertisers around the world, visit integralads.com.
Equal Opportunity Employer
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of colour, members of the LGBTQIA community, people with disabilities and veterans to apply.