Associate IT Specialist jobs in Jaipur at WIPRO

Associate IT Specialist

Jaipur, Rajasthan, India

Job Code : 2000000172

Education and Required Experience (Requirements):

Bachelor’s degree in computer science or related field from a four-year college or university with 2-3 years related experience preferred; or equivalent combination of education and experience
Experience developing and maintaining software applications is a plus. Specific industry experience with software-as-a-service, specifically Salesforce.com and Google Apps, is also a plus
Excellent verbal and written communication skills
Intense desire to learn about and participate in the revolution of cloud computing
Outstanding, over-the-top, truly sensational commitment to insanely good customer service
Not eligible for Visa Sponsorship

Responsibilities:

Administer Salesforce.com, including management, changes, and audits of installed packages, page layouts, profile and role security, and data export and backup
Identify, develop, and implement plans for preserving Salesforce.com data and metadata integrity
Work with users to develop Salesforce.com reports and dashboards
Administer Google Apps, including provisioning of email addresses and nicknames, Google Groups maintenance, and domain-level settings
Administer Okta, including user provisioning and deprovisioning, app assignment, and issue troubleshooting
Maintain IT asset tracking system, ensuring accurate recordkeeping for all issued and collected IT assets, as well as spares
Order IT equipment for new and existing employees
Serve as primary liaison with key IT equipment and service providers such as Dell, Verizon Wireless, Amazon, Apple, Salesforce.com, Google, and Workday, overseeing order management and negotiating bulk purchase deals
Add or remove employee access to systems upon hiring/termination
Research and resolve incoming help desk requests for routine employee assistance
Manage help desk queue, ensuring all incoming tickets are assigned promptly
Manage facility-specific wireless network and telephone systems
Implement user stories from employees for improvements or enhancements to existing systems, sometimes requiring custom coding or configurations
Manage internal or third-party developers who are building customizations for Appirio IT use
Participate in various ad-hoc IT projects, such as investigation of new systems or vendors; adoption of a new corporate system including rollout plans, development of new employee processes, and integration into existing systems; or analysis of usage patterns for existing applications to find optimizations
Respond to RFP questions from prospects about Appirio’s IT security policies and processes
The Information Technology (IT) Specialist in our Cloud Based Environment will be generally responsible for executing day-to-day operations and maintenance related to Appirio's internal use of IT, including the following areas:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, aconsulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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