Position Purpose
Working as a member of Transfer Agency in Chennai.
The TA team will be responsible for processing Subscription, Redemptions, Switch & Transfer for Hedge Funds, where Asian clients are investing in them.
The candidate will also be responsible for inputting and generating reports to be filed with various regulators.
Responsibilities
Direct Responsibilities
Acquire complete understanding of the TA process & its related functions with various parties involved. For example: Custody ,cash processing, NAV, etc.
Strive to become a SME (Subject Matter Expert) of the process by acquiring complete knowledge of TA processing across all funds .
Order collection and ensure completeness
Verify client signature
Prepare the order for input into BP2S systems
Carry of checks on the order form.
Follow up issues with the spoke team and with Client.
Trade input / checking to BP2S core system
Perform control procedures to ensure accuracy and completeness
Generation of reports on daily & monthly basis to the Client.
Dealing with adhoc requests from client and / or other BP2S locations.
Adhere to quality SLA .
Adhere to timeliness SLA .
There should be no incidents logged on activities performed.
Regular follow-up on Partial payments to be done diligently and should be highlighted to supervisor for further escalation in case break not cleared.
Contributing Responsibilities
Be pro-active in developing customer relations by understanding and responding to customer needs
Strive continually for customer satisfaction
Try to identify the real needs of the customer, including those not necessarily stated
Deliver very high quality results
Ensure to complete ad-hoc duties which may arise from time to time, mainly on First and Last week of the month and system down-time scenarios.
Monitor the respective group mail box and respond efficiently to the queries.
Required to plan leaves in advance as per GSO policies and keep a tab on unplanned leaves.
Technical & Behavioral Competencies
Excellent verbal and written communication.
Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills.
Ability to work independently, as well as in a team environment, prioritizes multiple tasks and meets strict deadlines
Proficient in Microsoft Office Applications and strong MS Excel skills required.
Should be self-motivated and energetic.
Risk and cost awareness
Identify risks and promote risk-mitigation processes
Identify potential cost-savings and promote cost-efficient processes while maintaining quality and risk controls
Team Work
Work effectively with team members to accomplish goals
Respect the needs of others and displays integrity in dealing with team members
Ability to work under pressure
Communication
Ability to communicate to others in a clear, articulate fashion
Good written and oral communication skills
Good listening and questioning ability
Be able to express ideas effectively in individual and group situations
Planning & Organising
Ability to plan work ahead and to prioritise workload
Ability to work in an organised manner
Must have an attention to detail
Continuous Improvement and adaptation
Generate creative solutions to problems
Always looks for ways to improve services and processes
Be able to adapt to markets and clients evolution
Specific Qualifications (if Required)
Any graduate profile with excellent communication and analytical skills and basic knowledge on financial and capital markets.
Skills Referential
Behavioural Skills
Communication skills - oral & written
Ability to collaborate / Teamwork
Adaptability
Attention to detail / rigor
Transversal Skills
Ability to understand, explain and support change
Analytical Ability
Ability to develop and leverage networks
Ability to develop and adapt a process
Education Level: Bachelor Degree or equivalent
Experience Level Beginner
Primary Location
IN-TN-Chennai
Job Type
Standard / Permanent
Job
OPERATION PROCESSING
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
Beginner
Schedule
Full-time