Associate jobs in Gurgaon at Ciena India Private Ltd

Associate-Global Technical Support

0 - 3 years

Responsibilities

Provide remote technical support (via telephone or on line) on identified CIENA products 24x7 when required. On call duty includes evenings and weekends.

Review with senior engineers issues found in the field and assist Communication with Design and Supply Chain on problems found

Utilize debug tools as well as lab research to aid Customer s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training

Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training

Contribute to publishing of MOP/ISB/FSB documents.

Contribute to knowledge base.

EDUCATION AND EXPERIENCE

Bachelor s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience

Foundation knowledge of the operation of fiber optic transport and/or switching equipment.

Preferably has experience in a technical support role with an equipment vendor in the Telco industry.

Basic problem solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.

CANDIDATE PROFILE

Proficiency with various office software applications including Microsoft Outlook, Microsoft Word, and Excel

Ability to analyze, trouble-shoot and resolve problems

Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision

An understanding of transport and switching systems for telecommunications applications and Optical Networking

Familiar with various types of test equipment for optical and protocol testing

System level trouble shooting on fiber optic telecommunications transport and switching equipment.

Good foundation knowledge of OTN, SONET/SDH/DWDM and Carrier Ethernet protocols, and a general understanding of other Switching/transport concepts are required.

Knowledge of computers, data communications, UNIX SUN/Oracle and IP network experience would be a benefit.

Experience with network management systems would be beneficial

Strong background in relationship building and Customer focus

Team player

Ability to deal with stressful situations

Must have the ability to communicate in English language both verbal and written

Ciena India Private Ltd recruiting Associate candidates nearby Gurgaon,.Ciena India Private Ltd vacancies for Associate is recruited through Written-test, Face to Face Interview etc.
Ciena India Private Ltd Company recruits a lot of candidates every year based on the skills. The candidates with BCA, BE/B.Tech, BSc are selected to full fill the vacancies in Others job field. The candidates nearby Gurgaon, can apply for Associate position in Ciena India Private Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Ciena India Private Ltd recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Ciena India Private Ltd and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Ciena India Private Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Ciena India Private Ltd and near your city and get a secured career.