Associate

One97 Communications
Experience : 1 to 3 Years
Education : BCA, BE/B.Tech
Location : Noida(Sector 15, Noida )
Job Role : Others
Posted on 02 Jan 20
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Job DescriptionLast Date 02 Mar 20
Hope you are well! Currently, we are hiring for our Client Management Team. 
Experience - 1 to 3 YearsRole - Client MangementJob Location - NoidaWorking Days - 5 Days and General shift timingsJob Type - Direct Payroll (Onroll)
PFB the JD for your reference-
  • Managing accounts during Payment Gateway integration
  • Good understanding of IT terminologies and concepts
  • Working with Products, Tech team and understand different product flow
  • Attending meetings/con calls with Merchant's Tech/Business team
  • Understanding Merchant's flow, requirements and suggesting the solution to them
  • Responding to customer emails/calls in a timely and professional manner
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve the merchant integration Issue.
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Ask merchant the targeted questions to quickly understand the root of the problem
  • Understanding Tech issues involved in integration & Providing resolution 
  • Automate process to solve Merchant integration issue
Skill set required:-
  • Ability to diagnose and troubleshoot basic technical issues and to provide step-by-step technical help
  • Excellent problem-solving, communication skills
  • Prior experience in client, account management would be preferred

Requirements-
Must be a Graduate - B.Tech , BCA , MCA , M.Tech (Only)Should have atleast 1 year of relevant experienceMale candidates preferred

In case you are interested , kindly come in for the WALKin scheduled on 7th January. PFB the details for your kind reference-
Paytm, F1, Noida Sector-6 Nearest Metro Station : Noida Sector 15
Interview Time : 10 AM to 1 PM
Contact Person : SHEETAL (HR)
Date and Day : 7th January 2020 ;TUESDAY

Kindly carry two copies of your updated resume!
Job Type : Full Time
Interview Type : Walk - In, Face to Face Interview
Company Description
ytm is India's largest mobile payments and commerce platform. It started with online mobile recharge and bill payments and has an online marketplace today. In a short span of time we have scaled to over 158mn registered users and more than 90mn monthly transactions. Paytm is the consumer brand of India's leading mobile internet company One97 Communications. One97 investors include Ant Financial (AliPay),SAIF Partners, Mediatek, Sapphire Venture and Silicon Valley Bank. We strive to maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. Our team spends hours designing each new feature and obsesses about the smallest of details.
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