Netscribes I Pvt. jobs - Associate - Online Reputation Managment

Job description
Contractual Opening
Online Reputation Management
Track and monitor brand specific conversations and mention on social media
Understand and consumer queries effectively and actively on social media platforms.
Identify the need to assign/forward the case to the client team basis the sensitivity of the case.
Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments.
Pacify the customers/social audience by giving proper resolution in line with policies and empowerment.
Actively draft and publish communication for pro-active social care for customers.
Flag off and report perceived threat on social media to the larger social group and stay prepared with media statement.
Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with sensitive cases.
Tag/Categorize the cases as per the respective departments.
Share feedback with the respective departments/Airport wherever required. Build brand love and drive positive engagement on social media platforms.
Manages social media volume with consistency and to manage their own quality of responses.
Develops engaging, creative, innovative content/ideas for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.
Build various product-wise/service-wise reports based on data extracted from social listening tools on a regular basis.
Identify key issues and pain points as actionable for the client to improve the reputation of the brand. Ideate and suggest social media campaigns, activities and PR strategies to deal with crisis situations.
Keep updated about industry news to introduce various new features, tools and developments for the improvement of ORM processes.
Social Media & social media search, application knowledge of search engines like Google and Bing, MS Office.
Rotational shifts: 7am - 4pm & 2pm - 11pm.
Experience - 1 to 4 years.