MapAround Solutions jobs - Associate - operations

Key Responsibilities

• Handling operations-support queries via email & call.

• Direct interaction with client POC.

• Providing resolution within a defined SLA’s

• Co-ordination with other verticals/team to resolve the issues.

• Conducting training sessions for the on-ground team on the product.

• Hands-on experience on MS-Excel.

• Preparing presentations, training documents, and support decks.

• Good communication skills (Verbal and Written).

• Should have prior experience with calls and emails.

• Experience in product support would be preferred.

• Email etiquette is mandatory with Customer handling skills. Qualifications:

• Ability to take initiative.

• Extremely comfortable in a fast-paced, high-growth environment.

• Creative and analytical thinker; fast learner.

• Good speaking & writing English

• Proficient in MS Excel