Associate Product Technical Support

S&P Global Market Intelligence
Experience : 1 Year
Education : BSc
Location : Hyderabad
Job Role : Others
Posted on 19 Jul 19
Job DescriptionLast Date 17 Sep 19
Associate Product Technical Support, Commerical Operations

The Location: Hyderabad

What’s in it for you:

  • Collaborative work environment where you provide daily assistance to our clients
  • Opportunity to work with an industry leader within the financial industry
  • Growth opportunities within a vast segment of the company

Responsibilities:

  • Responsible for product/technical support.
  • Contributes expertise in testing upgrades and new releases from a client perspective.
  • Provide new user orientation, education and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions – all via phone, e-mail and Chat.
  • Will work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.
  • Basic understanding of finance industry, proficient in computer applications and operating systems is a must.
  • Expect to work rotating shifts when necessary.

What we’re Looking For: Bachelor’s degree in an IT or Data Science field or equivalent education/experience. Basic understanding of finance industry, proficient in computer applications and operating systems is preferred.

Basic Qualifications :

  • Background in a service desk and customer base support setting
  • Experience with customer support via telephone and email
  • Experience of 1 year or above of customer support within an IT setting
  • Ability to collect, analyze and summarize data to prepare clear reports
  • Strong MS office (Word, Excel, PowerPoint)
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.