Associate Product Technical Support, Commerical Operations
The Location: Hyderabad
What’s in it for you:
- Collaborative work environment where you provide daily assistance to our clients
- Opportunity to work with an industry leader within the financial industry
- Growth opportunities within a vast segment of the company
Responsibilities:
- Responsible for product/technical support.
- Contributes expertise in testing upgrades and new releases from a client perspective.
- Provide new user orientation, education and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions – all via phone, e-mail and Chat.
- Will work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.
- Basic understanding of finance industry, proficient in computer applications and operating systems is a must.
- Expect to work rotating shifts when necessary.
What we’re Looking For: Bachelor’s degree in an IT or Data Science field or equivalent education/experience. Basic understanding of finance industry, proficient in computer applications and operating systems is preferred.
Basic Qualifications :
- Background in a service desk and customer base support setting
- Experience with customer support via telephone and email
- Experience of 1 year or above of customer support within an IT setting
- Ability to collect, analyze and summarize data to prepare clear reports
- Strong MS office (Word, Excel, PowerPoint)