Disc Technology Services Pvt. Ltd jobs - Associate Professional Technical Support

Associate Professional Technical Support

Disc Technology Services Pvt. Ltd

Kolkata

0 to3 Years

Salary not disclosed

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Provides information on problems concerning system function s which have been escalated through a problem ticket process
Provides diagnostic information and determines alternatives
Coordinates conducts install move add and change ICMS activities based for complex activities including integrated equipment and systems
Provides expert technical advise and input in developing and creating new service offerings or technologies such as working with desktop engineering teams on the development of the standard operating environment SOE for the account s and other related activities to ensure that client needs are met in a cost effective and timely manner
Provides guidance and training to client population on system and products to eliminate recurring errors and where appropriate provides recommendations for improvements
Maintains currency regarding technological process and or other advances specifically in line of service to ensure team performance and to achieve team objectives
Provides data for daily metric reporting Provides systems software and hardware documentation and assesses system information where appropriate Recommends and implements enhancements in order to ensure efficiencies
Provides technical services in support of project work works as part of the project team on technical activities such as enhancing or designing solutions for customers creating new scripts and diagnostic tools to resolve problems and conducting transition or transformation activities for new accounts
Basic Qualifications Bachelors degree or equivalent combination of education and experience
Bachelors degree in computer science or related field preferred
Other Qualifications Strong analytical and problem solving skills
Work Environment Office environmentMay require shift work