HR Consulting jobs - Associate Relationship Executive ARE

Be part of India's leading automotive consulting solutions expert, Autosense.

Position : Associate Relationship Executive (ARE) –Work Location : Chennai

Package : 1.2L to 1.4L + Incentive

Fresher /Experience : 0 to 1 Yrs Exp

Shift : Women (General  Shift Only)  / Men Rotation Shift (Morning /Afternoon /Night Shift)

RESPONSIBILITIES:

·       Follow instructions, ability to learn and adapt quickly and deliver desired outcome

·       Open to feedback and ability to work in a team environment

·       Inbound technical support

·       Need to deliver consistent results around productivity and quality following client specific guidelines, as per client SLAs & process workflow

• Inbound Technical clarifications and troubleshooting
• Proving High end customer care service and solving their queries.

·       Manage large amounts of inbound and outbound calls in a timely manner

·       Follow communication “scripts” when handling different topics

·       Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

·       Seize opportunities to upsell products when they arise

·       Build sustainable relationships and engage customers by taking the extra mile

·       Keep records of all conversations in our call center database in a comprehensible way

·       Frequently attend educational seminars to improve knowledge and performance level

·       Meet personal/team qualitative and quantitative targets

·       Previous experience in a customer support role

·       Track record of over-achieving quota

·       Strong phone and verbal communication skills along with active listening

·       Familiarity with CRM systems and practices

·       Customer focus and adaptability to different personality types

·       Ability to multi-task, set priorities and manage time effectively