Provides professional first-level Help Desk Support to internal users over phone, email & chat. Responsibilities include first-level troubleshooting of hardware, software and operating system problems, tracking of issues and solutions, and issue escalation when appropriate.
Must have excellent hands on experience with Microsoft Windows 7/8/10 operating system, as well as troubleshooting experience on the current Microsoft Office 365 suite of products.
MCITP/MCSE for Windows or equivalent expected as a minimum competency. ITSM or ServiceNow helpdesk experience is desirable.
Excellent customer service and team player skills are a must.
Tracking of issues and solutions; resolving or routing; escalating where appropriate
Interaction with all internal departments and support staffs.
Excellent English written and verbal communication skills are required.
All applicants must have the right to work and remain in India.
Bechtel would take a few frightening steps toward failure before he found the path to success. In 1898, a nearly bankrupt 25-year-old Bechtel and his pregnant wife, Clara, left Peabody, Kansas, and headed 100 miles (161 kilometers) south in search of construction work and new opportunity. Thus began an epic journey that would span more than a century of building, five generations of his family, and eventually much of the globe.
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