Associate - Service Centre
Requisition ID: 221871
Position Duties/Responsibilities:
- Provides professional first-level Help Desk Support to internal users over phone, email & chat. Responsibilities include first-level troubleshooting of hardware, software and operating system problems, tracking of issues and solutions, and issue escalation when appropriate.
- Must have excellent hands on experience with Microsoft Windows 7/8/10 operating system, as well as troubleshooting experience on the current Microsoft Office 365 suite of products.
- MCITP/MCSE for Windows or equivalent expected as a minimum competency. ITSM or ServiceNow helpdesk experience is desirable.
- Excellent customer service and team player skills are a must.
- Tracking of issues and solutions; resolving or routing; escalating where appropriate
- Interaction with all internal departments and support staffs.
- Excellent English written and verbal communication skills are required.
- All applicants must have the right to work and remain in India.
Location : Haryana, New-Delhi