Monitor the logistics performance of respective regions and take corrective actions Maintain the SLAs for respective regions and follow-up with regional teams for closure Communicate the processes changes to the regional teams and monitor compliance Identify process gaps and areas of improvement Handle customer escalations/requests on priority and follow up with regional teams for closure Lead efficiency improvement projects Act as a single point of contact for the regional team for any process/product issues
Qualification
Strong Affluence to Excel mandatory and SQL Database is preferred Basic Data Analysis and understanding capability Ability to work as an Individual Contributor with no team reporting requirements Ability to manage internal and external stakeholders Good communication skills
