Informatica jobs - Associate Software Engineer

Associate Software Engineer

Informatica
experience Fresher
salary Salary not disclosed
qualification
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Posted: 1 Month ago
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Job Description

Eligibility:
  • BE/B.Tech, ME/M.Tech(CSE, IS/IT),MCA from 2020 batch with 70% in throughout academics
  • No standing arrears as on date
Your Opportunity:
We are looking for Associate Software Engineers to join our Global Customer Support team. In this role, you will use your analytical thinking and influencing skills for becoming a trusted adviser to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from inception to closure. You would also get opportunities to work with other Principal Lead engineers to ensure operational efficiency. 

As an employee with Informatica's Global Customer Support Team:
  • You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
  • On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.
  • Thriving in a fast-paced support environment, you'll work with our customers and solve their complex technical problems, related to Informatica's flagship products like Power Center, Data Quality, Data Archive, Test Data Management, Persistent/Dynamic Data Masking and its peripheries like various databases along with different Operating Systems etc
Job Description:
  • As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
Desired Skills:
  • Excellent grasp of relational database management theory and practice.
  • Strong understanding of relational databases like Oracle, SQL Server, MySQL
  • Experience in various operating systems such as Windows, UNIX/Linux 
  • Must possess analytical, critical thinking, problem-solving skills and attention to details.
  • Constructively work together as a team, sharing ideas.
  • Strives for excellence and is known for his/her prodigious technical ability.
  • Possess good communication, customer-relationship skills - responsiveness, sensitivity, diplomacy
  • Comfortable working both independently and collaboratively.
  • Adapt to new circumstances and to learn quickly when facing new problems and challenges.
Additional responsibilities include but are not limited to the following:
  • Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
  • Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
  • Analysis of exceptions and logs to isolate root cause and help in products usability and improve end-user experience
  • Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles
  • Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
  • Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
  • Continuously enhancing knowledge through trainings and e-learning courses
  • Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
Important Note:
  • This is a contractual role
  • Candidates who have participated in the Informatica recruitment process in the last 6 months are not eligible to apply for this recruitment process.
Salary: 30,000 INR Per Month stipend for a duration of 12 Months
Based of candidates performance, job will be made permanent with 6.5 LPA

Work Timings:  Work timing would be in night shift. The timing will be 8:00 pm to 5 am IST (Indian standard time)

Job Location: Bangalore

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Job Particulars

Role Engineer
Job TypeFull Time
Hiring Process Face to Face Interview, Written-test, Telephonic Interview

About Company

Informatica has strategically located Global Customer Support Centers in North America, Europe, and Asia Pacific. Our single mission is to provide customers with world class technical support to ensure successful implementation of their business solutions using Informatica's products. For the 12th   consecutive year, Informatica has received top marks and ranked #1 in customer loyalty in the 2015 Data Integration Customer Satisfaction survey conducted by independent research firm TNS.

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Informatica recruiting Associate Software Engineer candidates nearby Bangalore,.Informatica vacancies for Associate Software Engineer is recruited through Written-test, Face to Face Interview etc.
Informatica Company recruits a lot of candidates every year based on the skills . The candidates with BE/B.Tech, MCA, ME/M.Tech are selected to full fill the vacancies in Engineer job field. The candidates nearby Bangalore, can apply for Associate Software Engineer position in Informatica. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Informatica recruitment, candidates are mostly chosen for the department of Engineer . To learn more about the current jobs and other details, it is better to go through official site of Informatica and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Informatica and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Informatica and near your city and get a secured career.