Informatica jobs - Associate Software Engineer

Associate Software Engineer

Informatica
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 2 Months ago
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Job Description

External Description

Informatica has strategically located Global Customer Support Centers in North America, Europe, and Asia Pacific. Our single mission is to provide customers with world class technical support to ensure successful implementation of their business solutions using Informatica’s products. For the Tenth consecutive year Informatica received top marks in customer loyalty in the 2015 Data Integration Customer Satisfaction survey conducted by independent research firm TNS,

Your Opportunity

We are looking for a Associate technical support engineer, with a proven record of accomplishment in technical field to join our Global Customer Support Organization. As a Support engineer, you will provide technical support for all Informatica products. You will be responsible for ensuring our customers’ success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.

Our Ideal Candidate
  • You possess superb communication and customer-relationship skills responsiveness, sensitivity, diplomacy – and are comfortable working both independently and collaboratively.
  • Your advanced problem-solving skills and technical aptitude allows you to adapt to new circumstances and learn quickly when facing new problems and challenges.

Your Responsibilities
  • Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
  • Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.
  • Reproduce product behaviors to determine the problem root-cause(s),issue work-around and solutions
  • Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects
  • Author, edit, publish and maintain a knowledge base of known issues/solutions - Understands impact of work on the feature/product/team
  • Guides own work to timely and complete conclusions - Provide regular reports for management that measure the effectiveness of the technical support function

Your Qualifications
  • BE , BTech, MCA degree or equivalent technical experience
  • 1-3 years of industry experience in supporting mission critical software components
  • Exposure to Any application servers like weblogic, Jboss, websphere.
  • Experience in JAVA, Oracle, MSSQL Server and/or DB2
  • Need some exposer on Unix/ Linux
  • Must be detailed oriented with excellent communication and customer service skills
  • Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving
  • Strong Customer Relations and Support experience; must be comfortable interacting with customers and executives in a professional and welcoming manner
  • Excellent written & verbal communication skills
  • Strong problem solving skills, ability to think about complex problems and come up with creative solutions
  • Good understanding of corporate online collaboration and knowledge management best practice
  • Expertise in multiple areas will be a plus. For example, subject matter expert within own discipline/specialty area and basic knowledge of other disciplines / specialty areas
  • Ability to work with minimum supervision
  • Ability to work under own initiative and respond to peaks in demand
  • The candidate must be proficient in spoken and written English to be able to communicate with Customers globally

Unleash Your Potential

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and unleash your potential.

VIEW MORE

Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

Informatica
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Informatica recruiting Associate Software Engineer Experienced(0 to 3 Years) candidates candidates nearby Delhi,.Informatica vacancies for Associate Software Engineer is recruited through Written-test, Face to Face Interview etc.
Informatica Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with BCA, BE/B.Tech, Other Course are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Delhi, can apply for Associate Software Engineer position in Informatica. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Informatica recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of Informatica and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Informatica and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Informatica and near your city and get a secured career.