As a Sr. Support Engineer, you will be part of the team that supports the market leading Shipping and Warehouse Management Solution targeting the medium and enterprise sized Pitney Bowes customer base. You will be working closely with highly enthusiastic team and provide the required support for applications and other groups. The candidate is expected to take new challenges and work independently.
The Job
Work with cross-functional teams to support and understand the business solutions that meets the needs of our customers
Evaluate and incorporate new technologies into new and existing frameworks and solutions as applicable
Positive attitude with a problem-solving mindset. Collaborate with mentor members of the team and other coworkers
Ability to work in multiple projects
Qualifications & Skills Required
B.Tech/B.E. , BCA, MCA
Thorough understanding of SDLC agile development environments. Problem solving mindset.
Superb troubleshooting and analytical abilities with accuracy and attention to detail and the ability to solve problems under pressure and tight deadlines.
Resolving issues/incidents, including identifying defects, working through integration issues and driving forward solutions to various application performance.
Coordinate with various teams and analyze root cause and assist in efficient resolution of all production issues
Experience with the implementation of process, procedures and result metrics for the purpose of continuous operational improvement and SLA creation and adherence.
Demonstrated strong experience working with SQL database, writing complex queries, identifying issues.
Experience in troubleshooting for web-based applications. Strong code debugging skills.
Understanding of Object-Oriented programming concepts. Strong error/exception understanding and debugging skills.
Testing and troubleshooting of APIs.
Experience dealing with incident and problem management
Excellent verbal and written communication skills.
Come up with innovative ideas that makes the life of the team easy.
This position requires flexibility in working hours.
The person will be required to work evenings, weekends and holidays and is subject to being on-call.
Promptly respond to platform, application and data process problems in local and remote locations on a 24x7 basis.
Strong interpersonal skills and “Customer service attitude”.
Ability to work well with people / teams and develop and maintain effective working relationships
Should be ready to work in a 24*7 environment, with rotational shift model.
Preferred Skills
Experience debugging web-based applications in C#/.Net.
Knowledge of BizTalk, AWS, Sumologic, MongoDB, Postman, Foglight, Site24*7, Visual Studio for troubleshooting.
Experience in developing tools in any programming language.
The Team
Our passionate and ambitious team delivers class leading support that help clients navigate the complex and always evolving world of e-commerce: helping them to enabling the sending of parcels and packages efficiently.
Our global team is dedicated to using the best-in-class tools, processes and modern architectures to create great experiences for our clients. In a rapidly changing world, we have a clear technical vision for our future that includes SaaS, APIs, Advanced Analytics. We are also focused on creating great client experiences.
In everything, we do, we deliver accuracy and precision to drive meaningful impact.
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
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0 to 3 Years 
Salary not disclosed 
Pune
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