Why Join Medline
A direct, full-time employment in a large, stable, rapidly growing and yet profitable company.
Privately owned company with no public debts.
No ill effects of recent downturn/recession.
First-rate compensation and benefits package.
Genuine individual growth potential in this new establishment.
Open door and highly ethical work culture, with due accountability.
Location : Pune
Required Skills
Experience of at least 2-5 years at L1 and L2 levels in support of any ERP like SAP or Oracle Apps – preferably in the SCM, Logistics, Warehouse management domain areas
Should demonstrate strong understanding of the Functional, Process and Data flow for the supported systems.
Experience in Data collation and root cause analysis of the support issues faced .
Should be skilled in usage of support tools like SQL Developer, Putty .
Strong verbal and written English communication skills .
High learning agility. Position will often require learning new business processes and systems .
Strong Analytical skillsets .
Good grasp and experience in writing SQL Queries in support activities .
Working Hours: Should be open to Rotational Shift. Never in Night Shifts.
Desired Skills
Understanding of the warehouse management domain.
Experience in established WMS products like Red Prairie, Manhattan, SAP EWM .
Manual test planning and execution experience.
LII Responsibilities
Primarily responsible for providing L1,L2 and L3 software and hardware support for Medline’s logistics systems which include: Warehouse Management, Transportation Management and Labor Management systems.
Diagnose and resolve problems using documented procedures and checklists (where available) in the performance of most responsibilities.
Understand team and department service level agreements and follow team guidelines and procedures to manage open issues in an efficient manner to help ensure these service levels are achieved.
Provide technical advice, guidance and informal training to users on hardware and applications.
Document reported issues in system support log. Investigate re-occurring issues and develop solutions. The role is for a solution provider. The candidate should be problem solver and able to communicate verbally and or in writing the details of the problem and the proposed solution.
Escalate higher tier problems to appropriate team members or manager. Ensure that all escalated issues have been thoroughly researched and compared against the team’s knowledge database prior to escalation.
Utilize knowledge database and call tracking database to enhance quality and consistency of problem resolutions. Create and publish knowledge base articles to assist others in the diagnosis and resolution of specific issues. Consider business processes and system interaction when creating this documentation. Determine proper delivery method for this communication: e.g. formal training, distribution of soft copy document, etc. Work with I/S training staff as necessary to ensure departmental consistency.
As per Support Roster should be ready to work on all week days – though number of total working hrs in a week will be limited to 45 hrs .
0 to 3 Years 
Salary not disclosed 
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