Associate Team Lead - Microsoft based Technologies jobs in Delhi at Clifford Chance

As Associate Team Lead of Application Support team, you will support business users across CC offices to get better end user experience. This role will be the expert within the DevOps team for the services and tools we utilize. You will help to maintain the service level agreements and be always available for monitoring operations tasks. You will work hand-in-hand with development teams to resolve issues. You will do continual analysis of the end-to-end services provided by us; identifying and implementing tool, automation and process improvements to increase application resiliency – with the goal of avoiding or minimizing outages and impacts. You should be able to lead and execute specific activities related to application maintenance and support while working with several vendors.
Your team working skills will be required to amplify the performance in this role. Good communication skills are mandatory. The person must have the commitment to complete DevOps activities with good analyzing and innovative skills. The zeal to continuously learn new technologies, models, techniques and processes will help the incumbent to stand out from the crowd.
How You Will Influence

Solve medium/high complexity business problems using technical knowledge in the DevOps environment
Work and support Change & Release Management to enhance applications in enterprise systems
Implement processes to maintain applications systems in production environment with controlled evaluation of any downtime
Guide to manage timely resolution or escalation of incidents within the environment. Understand the global and local impact across teams to manage application interdependencies
Must be able to communicate the impact and solutions of application/system problems in business language

What You Will Be Doing

Provide and coordinate required maintenance and optimization solutions ensuring business application integrity
Complete DevOps activities on time and within Standard Level Agreements
Help and maintain the supported applications health in different environments
Help to progress change management by deploying the latest application versions in all supported environments
Keep the lights on by liaising with onshore stakeholders and application vendors in different parts of the world
Third Level troubleshooting support for internal and external web applications
Work closely with other IT teams such as Vendor, Development, Network, Security, Desktop, Exchange and Systems to investigate for the root cause analysis

What We Need

Substantial technology experience of more than 5 years in owning support of complex applications in Web, Windows or Cloud environment
Should be comfortable in various SQL Server versions with at least 2005 and above
Good Knowledge of Microsoft Windows Server 2008 & Windows Server 2012 server platforms
Sound knowledge on Web Servers: IIS 6/7 and Windows Services
Good knowledge about IT infra such as VMs, AD, DNS proxy, Security skills – Firewalls
Good knowledge of SharePoint platform and O365
Good knowledge of Active Directory, Azure AD, Exchange Online and office products
Expertise min writing basic Power shell scripts for various tasks
Troubleshoot the issues related to Windows and Web Applications , SQL Server 2008/2010 and Services hosted in IIS/WCF
Good knowledge about .Net technologies C# 4.0 or higher, MVC, WCF and associated technologies
Flexible to work in 24*7 shift model/night shifts for longer period (if required)
Must be able to handle pressure situations, especially during P1/2 cases, with high confidence
Possess good command over both written and verbal communication skills
Good knowledge of vendor and service management
L3 troubleshooting support for internal and external web applications
Maintain & build standard and documentation for all environments.
Ensuring that the requirement for change to applications is fully understood and that the planned work is completed
Provision of adequate cover as defined in the SLA's over the required support hours (this may vary according to the application)
Working on critical cases including application downtime (Priority 1 &2) situations
Logical thinking and excellent verbal and written communication
Exhibit positive attitude and superb teamwork attributes

Qualifications
Education and Experience

Requires Bachelors in Engineering Degree or equivalent, and strong relevant professional experience
ITIL Foundation certified will be preferred
Any Azure certification will be preferred
A relevant Microsoft Certification will be an added advantage

Primary Location
South Asia-India-Delhi
Work Locations
Clifford Chance, Delhi
Job-Technology
Schedule-Full-time
Shift-Evening Job
Employee Status-Permanent