Associate Technical support Engineer jobs in Bangalore at Akamai Technologies

Eligibility:

BE/B.Tech (CS/IT) and MCA
60% throughout – 10^th, 12^th, Graduation and Post-Graduation

Desired Skills

Previous customer-facing experience preferred.
Knowledge of how the Internet works (HTTP and DNS)
Knowledge of HTTP/TCP/DNS
Knowledge of common network protocols (TCP/IP, ICMP) and tools.
Knowledge of web programming (HTML, javascript, ASP, JSP)
Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML),Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc),SQL and databases.
Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service.
Problem solving ability, creativity to 'think-outside-the-box', proven track record in proposing and implementing new solutions for customers.
Excellent verbal and written communication skills, ability to disseminate information in a clear and correct manner to both business and technical audiences.
Strong relationship building skills, can positively influence the actions of others and works as a team player.
Ability to manage multiple priorities, commitments and projects.
Self-motivated, directed and passionate about what you do. Strives for results.

Roles & Responsibilities:

In depth knowledge of how the Internet works (HTTP, DNS, Streaming, etc.)
Knowledge of common network protocols (TCP/IP, ICMP) and troubleshooting tools
Experience providing technical solutions & support to enterprise (Business-to-Business [B2B]) customers
Customer focus, acting with the customer in mind, anticipating future needs, identifying long-term solutions and dedicated to providing a superior support experience for the customer
Excellent verbal and written communication skills, with proven ability to disseminate information in a clear and correct manner to business and technical audiences
Strong relationship building skills, with the ability to positively influence the actions of others, working as a team player
Great problem-solving skills with the ability to resolve complex, highly technical issues, often under time pressure
Creative and able to think ‘outside of the box’ with a proven track record in proposing and implementing solutions for enterprise customers
Ability to manage multiple priorities, commitments and projects
Self-motivated, directed and passionate about what you do, striving for results constantly

Note:

The employees are expected to work in rotational 24*7 shifts.
Candidate will join 'Akamai Technologies' as a contract hire for 6 months.
Post 6 months, candidates will be converted into permanent role depending on the performance.
Minimum salary post conversion is INR 6.84 LPA

Skills assessed during interviews:

Communication (introduction, academic projects)
Technical skills: Basics of internet (how it works, challenges of internet and how does CDN address those challenges)

Salary:

INR 22000/- for 6 months
Minimum salary post conversion is INR 6.84 LPA

Job Location- Bangalore

AKAMAI Accelerating innovation in a hyperconnected world.

Akamai secures and delivers digital experiences for the world’s largest companies. Akamai’s intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps, and experiences closer to users than anyone — and attacks and threats far away. Akamai’s portfolio of edge security, web and mobile performance, enterprise access, and video delivery solutions is supported by unmatched customer service, analytics, and 24/7/365 monitoring.

To learn why the world’s top brands trust Akamai, visit www.akamai.com, blogs.akamai.com, or @Akamai on Twitter. You can find our global contact information at www.akamai.com/locations