Associate Technical support Engineer jobs in Bangalore at Powerschool

Eligibility

B.E/B.Tech,Bsc,BCA,MCA Fresher's
0-1 years experience
Excellent verbal & written communication skills(9 out of 10) and SQL Knowledge.

Essential duties and responsibilities include the following:

Provides application support relating to software functionality, incident resolution and systems configuration, through various mediums, including case escalations, phone, email and chat.
Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team
Logs and tracks calls using a problem management database and maintains history records and related problem documentation
Meet and exceed established benchmarks and expectations
Prepares standard statistical reports, such as help desk incident reports
Consults with programmers to explain software errors or to recommend changes to programs
Stay current on all key support topics, including product knowledge and required technical and soft skills
May test software and hardware to evaluate the ease of use and whether a product will aid a user in performing work
Provide expert, top-quality customer support, including professional, courteous and timely communication during all levels of interaction.
All other duties as assigned

Qualifications include:

Proficient in Microsoft Office suite
Salesforce experience required (and Bomgar preferred)
Prior CRM Experience Required
Strong attention to detail and time management
Strong oral and written communication skills
Strong customer service and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Maintaining a positive attitude and fostering a collaborative and unified work environment.
Associate’s degree or equivalent work experience, Bachelor’s degree preferred

Salary: INR 5.80 LPA + Shift allowances + Cab facilities

Work Location: Bangalore

Shift: Willing to work Night Shifts

Interview process :

Tech interview
Manager round

PowerSchool, the nation's leading student information system provider to public, charter and independent K-12 schools, seeks motivated candidates to fill our Project Manager role in Product Deployment– a unique position wherein you are required to combine technical skills, client relations skills, and project management skills to provide assistance to our multi-office Registration team and the clients we serve.PowerSchool is the #1 leading education technology platform for K-12, serving more than 32 million students, 66 million parents, and 100 million users in over 70 countries around the world. We provide the industry’s first Unified Classroom experience with best-in-class, secure, and compliant online solutions, including registration and school choice, student information systems, learning management and classroom collaboration, assessment, analytics, and special education management. We empower teachers and drive student growth through innovative digital classroom capabilities, and we engage families through real-time communications across any device.