Associate Technical Support Engineer

Powerschool
Experience : Freshers
Education : BE/B.Tech
Location : Bangalore
Per Year: Rs. 6,00,000
Posted on 23 Oct 19
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Job DescriptionLast Date 02 Dec 19
Eligibility :
  • BE/ B.Tech (CS/IT/IS/EEE/ECE) from 2018/ 2019 batches with 60% in Engineering.
Job purpose :
  • This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K-12 software systems. 
  • This position provides world-class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. 
  • This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system-related issues. 
  • This position will interact with customers via telephone and written internet-based communication. 

Duties and Responsibilities :
  • Essential duties and responsibilities include the following. 
  • Answer, evaluate, and prioritize incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
  • Deliver professional, courteous, and timely communication to customers
  • Diagnose and troubleshoot issues to resolve or escalate cases
  • Document and track cases using CRM tool
  • Collaborate with peers and colleagues to best serve needs of customers
  • Stay current on all key support topics, including product knowledge and required technical and customer support skills
  • Meet and exceed all expectations and established benchmarks
  • All other duties as assigned

Qualifications :
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. 

Qualifications include:
  • Proficient in Microsoft Office suite
  • Salesforce and/or prior CRM experience preferred
  • Strong technical aptitude
  • Strong time management skills
  • Strong verbal and written communication skills
  • Exemplary customer service and conflict resolution skills
  • Ability to handle a heavy workload and juggle multiple responsibilities with frequent interruptions and schedule changes
  • Ability to maintain a positive attitude and foster a collaborative and unified work environment
  • Associate’s degree or equivalent work experience
  • Willing to work in Shifts and in 24X7 work environment
Job Location: Bangalore

Note: The above jobs include rotational shifts.

Salary : 6 LPA (Including shift allowances) + cab facility + other benefits
Job Type : Full Time
Interview Type : Written-test, Face to Face Interview, Group Discussion
Company Description
PowerSchool, the nation's leading student information system provider to public, charter and independent K-12 schools, seeks motivated candidates to fill our Project Manager role in Product Deployment– a unique position wherein you are required to combine technical skills, client relations skills, and project management skills to provide assistance to our multi-office Registration team and the clients we serve.

PowerSchool is the #1 leading education technology platform for K-12, serving more than 32 million students, 66 million parents, and 100 million users in over 70 countries around the world. We provide the industry’s first Unified Classroom experience with best-in-class, secure, and compliant online solutions, including registration and school choice, student information systems, learning management and classroom collaboration, assessment, analytics, and special education management. We empower teachers and drive student growth through innovative digital classroom capabilities, and we engage families through real-time communications across any device.
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