Job Description - APAC
About BNP Paribas Group:
BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships”.
About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.
About Business Line/Function
The Client Referential team in ISPL is responsible to process creation and the updates of the referential data of the Counterparts and the other Static Data modules and ensure the permanent quality of these data contained in the Global Referential database CRDS and other systems that require client level information updated, across multiple countries and regions like APAC, EMEA and North America.
Job Title
Associate
Department
Client Management Operations
Location:
Mumbai
Business Line / Function
Client Referential
Reports To
(Direct)
Manager/ Team Leader of Referential (ISPL)
Grade
(if applicable)
(Functional)
Number Of Direct Reports
N/A
Directorship / Registration
NA
Position Purpose
The Client Referential Officer will assist in performing Call Back duties within CIB Client Management Referential team on activities pertaining to Standard Settlement Instructions, which are setup in the Referential systems in scope. This is inclusive of data analysis and continuous review and improvement on existing processes with a high awareness of risk, and in line with the internal control framework.
Client Referential Team engages with different levels of the bank in ensuring client referential data integrity without compromising on controls across different business lines and products.
Responsibilities
Direct Responsibilities
- Ensuring call back is processed with the correct client and all the SSI details are duly verified during the call
- Listen to the recorded tapes of the call back performed by other users and perform call back verification
- Ensure call back registry is maintained with accurate information.
- Timely escalations to the management incase of any lapse in the process
- Strictly following the set TAT to avoid any fraudulent SSI’s being processed
- Close coordination with internal team in order to meet TAT
- Act as a subject matter expert and provide support to change initiatives of the bank
Contributing Responsibilities
Provide quality of service towards multiple Business lines/functions and in turn to External customers. Active participation in regular review of operational procedural changes /requirements during processing function / staff meetings. Active participation in Projects / System Changes / UAT / new system implementation when required. Contribute to develop & propose ideas for a better partnership with Business and On-shore Prepare MIS/KPI reports as and when required or requested by stakeholders
Technical & Behavioral Competencies
Technical Skills
- Degree holder or equivalent
- Familiar with a bank’s internal control framework
- Prior exposure to the financial services industry highly preferred, especially on the corporate banking business
- Excellent computer skills on Microsoft Excel, Word, Powerpoint, Share point, Outlook
- Excellent communication skills in English
Behavioral
Not afraid to go the extra mile to achieve goals A good team player with pro-active working attitude Analytical and detailed oriented Ability to manage the expectations and timeline of internal clients Ability to multi-task and prioritize tasks Structure and organized in day-to-day work Exhibit collaborative approach and solution driven
Specific Qualifications (if Required)
University Graduate Minimum 1 years experience in Banking Industry with min. Experience in call back process is a strong plus
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Attention to detail / rigor
Communication skills - oral & written
Ability to collaborate / Teamwork
Good listener
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to develop and adapt a process
Ability to collaborate / Teamwork.
Choose an item.
Choose an item.
Education Level
Bachelor Degree or equivalent
Experience Level
At least 1 year
Other/Specific Qualifications (if Required)
University Graduate Minimum 1 years experience in Banking Industry with min. Experience in call back process is a strong plus
Primary Location
IN-MH-Mumbai
Job Type
Standard / Permanent
Job
OPERATION PROCESSING
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 1 year
0 to3 Years
Salary not disclosed
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