Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose To Investigate the account opening documents, Static changes of the customers. To complete document checking, KYC checks, On-boarding activities, AML and EDD. Data accuracy in CBS for customer account and CDD updation for consumer banking customers.
To ensure high level governance standards are maintained on the on-boarding exceptions Adherence to SLA and defined TAT. Adoption to digital strategy and drive Design for No Operations. Key Accountabilities KYC checks, Upload records to CKYCR Onboarding checks AML/PEP/Watchlist checks as per AML policy. Query management. Delivery TAT and Customer satisfaction. Data accuracy & Transaction quality Job Duties and Responsibilities Ensure adherence and execution of customer on-boarding, KYC, Static data update, NRI account guidelines.
Ensure adherence of controls, risk and RBI CIP & CAP guidelines along with India KYC guidelines, including de-dup exception handling, PAN & Aadhaar Name mismatch for digi. Ensure all activities related to KYC, PEP, Alert monitoring is adhered with respect to guidelines and completed within agreed SLA/TAT. Regulatory guidelines are adhered to as per defined guidelines by L&C and RBI. Ensure implementation of Re KYC, Inactive, Dormant and CKYC process.
Execution of Debit Card PIN and RIB PIN/UID activities. Ensure Welcome Kit despatch and delivery as per TAT with 100 PERCENT accuracy. Obtain minimum satisfactory audit rating for the team. Ensure and implement BOD & EOD controls on exception activities. Outbound call to customers for KYC/AML checks. Generate ideas for new processes/initiatives. Participate in UAT. Robust checks in customer on-boarding process and drive DFNO.
Required Experience A minimum of 4-6 years experience in retail banking with experience of AML/KYC and banking operations. Sound knowledge of KYC, AML and Retail account services guidelines.
Educational Qualification Minimum of graduation from recognised university