IntroductionWe build phenomenal products that our customers rely on so it’s important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it’s our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.
Your Role and Responsibilities- Discuss with client on the monitoring & alerting requirements, understand the requirement and perform the feasibility analysis, fault management system capabilities and reporting (Cognos/Tableau)
- Ensure all the required information (in reporting dashboards) is captured as part of monitoring activity
- Coordinate with SSO & Client to ensure timely delivery of work
- Conduct Robotic process automation use cases discussion with the team and based on feasibility add to the development pipeline
- Understand the network and security guidelines required to implement any new solution
- Conduct session with Client on the Service now integration
- Ensure the end to end delivery SNOW integration for incident, problem, change management etc
- Raise and get CR implemented on all new automation and monitoring solution requirements
- Discuss, understand the Cognitive Auto-assignment and Virtual Assist requirements from TSL and communicate to the team
- Understand the Dynamic automation play
- Conduct session with the team to get DA (dynamic automation) use cases identified across each tower (Windows/Unix/Oracle etc)
- Prepare the HLD/LLD/SOP wherever required
Required Technical and Professional Expertise- Minimum of 10 to 12 years of experience in the software industry.
- Experience in RPA - UI path, Automation Anywhere, Blue prism with min 2 years
- Hands on programming/scripting language e.g Java, perl, python
- Expertise in working PHP 4.x & 5.x, PHP-FPM, Python, Django, MySQL 5.x [Replication], MongoDB, PostgreSQL, MemCached, Redis, EMS / Probes.
- Experience on Fault & Performance plane, linux (RHEL/CentOS),Windows, Service Models & Service monitoring.
Preferred Technical and Professional Expertise- Ability to manage that all the data pertaining to the company and its clients is safeguarded against unauthorized or illegal use by implementing various methodologies against those who violate the security rules and regulations
- Proficient to maintain the availability, integrity, and confidentiality of the information and to maintain its authenticity, control and utility of the relevant data
- Working knowledge to support all the necessary procedures related to security approval, accreditation, certification, etc.
- In-depth ability to implement a realistic approach during the certification schedule and process
- Experience in keeping a track of the resolution of vulnerabilities that have been identified on the system and to develop, update, maintain, and implement plan of action subsequently
- Demonstrable ability to ensure compliance with vulnerability and mitigation procedures and to establish and install security fixes at regular intervals.
About Business UnitAt Global Technology Services (GTS),we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, 'What else is possible?' GTS is the place for you!
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Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
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