Description
Overview & Responsibilities
Designs and manages solutions using Amazon Web Services and related Cloud technologies. Loads tests customer applications to assist with performance tuning and capacity planning. Contributes to tools that assist in configuration management, deployment and operation of high availability, high-performance applications.
Rackspace’s rapidly growing Fanatical Support for Professional Services team is looking to hire
AWS DevOps candidates for
the migration of applications/data from any platform into AWS. Migrating an organizations data and applications into the cloud is one of the most important steps in any cloud journey, and Rackspace is looking to add key talent that can deliver efficient and effective migrations for our customers. We pride ourselves on great customer experiences and outcomes, and look for our Rackers to take the same pride in their roles.
A successful candidate must have systems administration experience with Competent web programming and scripting ability. Competent automation skills with Chef. Broad knowledge of the following: LAMP stack, Ruby, Python scripting, Git highly desirable. Working knowledge of software development methodologies including code profiling, regression testing, and continuous integration.
Responsibilities
- Automating and orchestrating workloads across multiple public cloud providers majorly on AWS. Automation experience with at least one configuration / deployment management system such as Google Deployment Manager, Terraform, Chef (directly or via AWS OpsWorks),Puppet, Ansible, AWS Cloud Formation, Salt, or other such tools.
- Experience working at least one of the following languages: Node.js, Python, PHP, Ruby, and Java. Proficient with git and git workflows.
- Proficient in leveraging CI and CD tools to automate testing and deployment. Experience working in an Agile, fast paced, DevOps environment.
- Support internal and external customers on multiple platforms.
- Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
- First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
- Develop tooling and processes to drive and improve customer experience, create playbooks.
JOB COMPLEXITY
- Migrating customer env to AWS.
- In addition to providing customer support, will be responsible for helping build tools and processes necessary for excellent customer outcomes.
- Automate infrastructure and develop tools and processes to improve the customer experience and reduce support toil.
- Architect and Develop full stack solutions, from whiteboard to green SLAs.
- Own issues end-to-end working collaboratively with your team and peers.
- Work with customers and other teams to troubleshoot customer environments to increase end user satisfaction.
- Deep dive into complex performance issues to increase efficiency and reduce customer incidents.
- Mentor others on the team on complex issues and handles the highest level of escalations and customer grievances. Provides mentoring/training and is focused on the evolution of the AWS Platform business.
Required Behaviors/Skills
- Good written and verbal communications skills
- Solid problem-solving abilities coupled with a bias for action
- Experience working with a range of customers (SMB, MM and Enterprise)
- Demonstrated, strong analysis capabilities and technical knowledge by providing supportable technical solutions
- Attention to detail in documenting information and ability to show ownership of follow through in customer resolutions
- Knowledge on DevOps methodologies and general best practices.
- Knowledge CLI and API technology use experience (e.g. PowerShell, Python, Ruby, Bash, YAML or JSON)
- Understanding of migration concepts and mechanisms (e.g. The 6 R’s; synchronization mechanisms - block, image, file; sequencing and application grouping; landing zone/blueprints
Experience/Education
- Requires a high school diploma/GED or equivalent
- Bachelor’s degree in Computer Science
- Competent automation skills with Chef
- Strong experience building and maintaining production systems on AWS using EC2, RDS, S3, ELB, Cloud Formation, VPC etc. and familiarity interacting with the AWS APIs
- Experience administering Windows and Linux systems
- Experience with RDBMS(MySQL) and MSSQL
- Experience in Continuous Integration and Continuous Deployment (Chef, GitLab) and monitoring tools like Cloud Watch Monitoring
- Automation and Deployment tools experience Copydeploy, Codecommit
- Has built,managed highly scalable and redundant applications and environment using load balancers, nginx,httpd, database caching, page caching,memcached
- Experience in Server Security, Firewalls Setup, DNS management and Port Blocking
- Good knowledge of software development methodologies including code profiling, regression testing, and continuous integration
- Broad knowledge of the following: LAMP stack, .Nety, Python scripting, Git highly desirable
- Good Experience in migration from On-Prem to Public Cloud
- Should be familiar with Robocopy and Rsync
- Should have knowledge on different migration methodologies
- SSL/TLS Certificate fundamentals
- Web Server configuration and operations IIS, Apache
#priority
About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.
More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.