Azure Security Support Engineer jobs in Hyderabad at Educomp Solutions Ltd

Key Responsibilities

Scope and resolve complex issues with onboarding, deployment and configuration of products

Advise and educate customers on the features and capabilities of our products

Interpret and analyze log data to troubleshoot issues

Communicate solutions and recommendations to the customer and ensure that customers have
the information and tools to similar issues in the future

Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the
best solution for customer issues

Develop, document, and implement runbooks for training, process standardization, and
guidance on how to troubleshoot effectively

Troubleshoot issues in customer environments involving cloud, server, endpoint, and network
infrastructure

Perform activities necessary to quickly mitigate outages and service interruptions in the
customerâ€™s environment by recommending and implementing workarounds

Maintain current knowledge and understanding of product roadmaps and emerging
technologies

Investigate and communicate incident root cause to customers

Participate in an on-call rotation when required

Qualifications

Required Experience

Minimum 3-4+ years experience in Window and Network Security Engineering or consulting,
and/or Systems Administration with focus on security (this should include experience with
endpoint security, server security and threat analytics)

Minimum 3+ years end customer facing support experience

Minimum 3+ years of Windows Server, Windows Client, Active Directory and/or Azure Active
Directory administration

Minimum 1-2+ years of cloud experience with any of the major cloud providers, including cloud
security, networking, and migration of multi-cloud or hybrid deployments

Preferred Experience

Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to
intermediate level).

Minimum 3-4+ years experience in Window and Network Security Engineering or consulting, and/or Systems Administration with focus on security (this should include experience with endpoint security, server security and threat analytics)

Skills: Active Directory, Endpoint Security, Azure Active Directory, Network Security

Experience: 3.00-12.00 Years

Education: Other