IBM jobs - B2B/EDI Implementation Specialist

Introduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do.  Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide.  At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities

• Analysing the customer's Integration Requirements
• Onboarding customers & trading Partners
• Creates communication setups
• Configuration of document navigation flows and testing
• Completion of deployment in Test and Production
• Extend Help to other Subject Matter Experts as needed
• Works with Customers & Trading Partners, Project Executives, Sales and stakeholders
• Helps us in navigating through RCAs and Customer Escalations

Required Technical and Professional Expertise

• 4 to 10 years of relevant Industry Experience.
• At least 4 Years of Sterling Integrator Experience.
• Ability to Analyse, design, and Implement EDI transactions
• Familiarity with various EDI Standards like ANSI, EDIFACT, TRADACOMS etc.,
• Experience working in Production B2B Systems, ensuring error free implementations
• Primary point of contact for Implementation using Sterling B2B Solution deployed on SaaS.
• Ability to Work independently with customers, suppliers, sales, and business.
• Ability to Manage/coordinate EDI onboarding including Basic project planning.
• Ability to Setup, test and managing new migration upgrades to Go-Live
• Good Experience in EDI document tracking and maintaining trading partner relationships and setups.
• Ability to work with customers and drive adoption.
• Responsible for troubleshooting of all EDI transaction errors.
• Strong customer service skills and proven ability to work with internal support and externally with customers.
• Strong Communication and Soft skills.

Preferred Technical and Professional Expertise

• Demonstrated in-depth experience with EDI software infrastructure, mapping business procedures and data communication systems.
• Perform support and troubleshooting tasks for multiple business applications.
• Provide work effort and time estimates for development work needed to support enhancements and projects.
• Participate in business requirements definition and documentation.
• Assist with training and rollout plans for new systems or enhancements to existing systems.
• Work closely with the Mappers to analyze and verify all data results to ensure a successful Implementation.
• Coordinate efforts of users, vendors and other team leads to determine root cause of issues and lead the escalation process for resolution.
• Provide business and technical specification documents in accordance with established standards and procedures, adhering to project plans and time management.
• Preferred Experience of having worked on SAP EDI configuration including IDOCs mapping and Workflow.
• Work cross-functionally to define implementation design and functional requirements definition.
• Perform migration and implementation for Value Added Networks (VAN)
• Responsible for the documentation of the functionality of the solution, the testing requirements/test plans, and the validation of the solution.
• Act as a liaison between client, partners and stakeholders.