Ability to understand, learn and follow detailed procedures
- Excellent customer service and interpersonal skills
- Excellent oral and written communication and articulation skills
- Proficiency with working on a computer and good keyboard skills
- Working knowledge of Microsoft Word and Excel is required and Microsoft PowerPoint is desirable
- Strong research and analytical skills and attention to detail
- Prior knowledge of BPO/KPO operations would be added advantage
- Willingness to learn and perform additional tasks
- A positive attitude and the ability to work in a team environment and adapt to change is essential
- Must be a self-starter with the ability to multitask and meet deadlines
- Must be dependable and flexible, with the ability to work in shifts and/ or overtime hours whenever necessary
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