Responsibilities and Duties
Provide client support and resolution for technical issues through phone or email
Troubleshoot and resolve client tech issues related to Computers, Garmin devices, Routers and Printers
Knowledge of Remote Monitoring Tools
Fixation of Virus and Malware Intrusion Etc
Ensure equipment or software being installed complies with company policies and regulations
Monitor and maintain computer systems and networks
Skills :
Adaptability and teamwork rapidly establish a good working relationship with customers and other resolver team members
Planning and organizing – must be able to manage multiple open cases at one time
Critical thinking and problem-solving - must be able to identify both simple and complex computer problems, analyze them, and solve them
Outstanding verbal and written communication skills in English
Should possess good telephonic and email etiquettes
Must be Punctual
