Job Type: Full-time/Part-time

Salary: Weekly basis/ Monthly basis

Responsibilities:

• Make outbound calls to potential and existing customers to provide information about products or services.

• Handle customer inquiries and resolve issues promptly and effectively.

• Listen attentively to customer concerns and provide appropriate solutions or escalate to the relevant department if needed.

• Maintain accurate records of interactions with customers in the database.

• Meet or exceed performance goals including call quality, productivity metrics, and customer satisfaction targets.

• Collaborate with team members and other departments to ensure a seamless customer experience.

• Continuously strive to improve customer service skills and product knowledge through training and development opportunities.

Requirements:

• Excellent communication skills in [Hindi].

• Proficiency in basic computer applications and data entry.

• Strong interpersonal skills and ability to build rapport with customers over the phone.

• Previous experience in a customer service or telecalling role is preferred but not required.

• Ability to multitask, prioritize, and manage time effectively.

• Positive attitude, resilience, and a willingness to learn and adapt in a fast-paced environment.

'We are seeking meticulous individuals to join our team at S.R. INFOTECH Data Solutions. As a leading provider of data management services, we pride ourselves on accuracy and efficiency. Join us in our mission to maintain high-quality data integrity for our clients, ensuring their success in an ever-evolving digital landscape.'