· Searching for potential customers from internet and generating database
· Calling from the database and inform them about our product and solutions
· Checking their interest and updating the database
· Manage current order co ordination from supplier to customer
· Incase of recurring customer take the order and do the process till dispatch
· Payment Followup with customer
· Helping sales team for cold calling/coordination/lead generation etc.
· Enhance overall customer experience by coordinating and following up with internal and external customers, tracking customer order history, and resolving concerns
· Develop and maintain customer service standards, policies, and procedures
· Implement and prioritize company policies and procedures
· Assist with sales forecasting, sales lead generation, sales proposals, and contract negotiation
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