Trip Factory jobs - Back Office Executive

• At least 6 months - 3 year experience in handling tour inquiries 

• Knowledge in Hills Travel Destinations of Sikkim, Darjeeling and Gangtok.

• Proficient in the basics of tourism industry - Group/FIT, Accommodation/Transport/Flight booking.

• Extremely Good Verbal and Written Communication skills in English, Hindi and Nepali  language.

• Aware and self learned in historical importance/ Heritage/culture/geography/tour routes of destinations.

• Good typing speed and knowledge in Microsoft Office Products -Word/Excel, internet.

• Good in calculation, costing/estimation, attention to accuracy.

• Have basic common sense and presence of mind to handle day to day work

• Good persuasive skill and negotiation skills.

• Self driven and self motivated to research on destinations, new tours packages , competitor analysis and market trends.

• Have passion for sales and customer service.

Responsibilities and Duties

• Handle Tour En queries of local places.

• Explain Tour Itinerary and FQAs to the client in a persuasive manner. Earn clients' s confidence and trust.

• Email detail and do timely follow up to ensure closer.

• Coordinate with clients for booking, payment, flight/Hotel, as required.

• Built relationship and confidence with regular clients.