Percept Infosystem jobs - Back Office Executive

Main Job Tasks and Responsibilities**

• Answer phones professionally.
• Respond to customer inquiries.
• Research required information using available resources.
• Handle and resolve customer complaints.
• Provide customers with product and service information.
• Process orders, forms and applications.
• Identify and escalate priority issues.
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Complete calls logs.
• Complete calls reports.