Responsibilities and Duties:
Contact potential leads and handle calls from customers or clients and provide them with a solution to their queries.

Answer questions about the service or the company

Ask questions to understand customer requirements and close sales

Enter and update customer information in the database

Take and process orders in an accurate manner

Handle grievances to preserve the company’s reputation

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information

Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Assist and support administrative staff in their day to day operations.

Perform competitor product analysis and prepare reports.

Prepare and reconcile customer balance

Required Experience, Skills and Qualifications:
Good knowledge of relevant computer programs

Candidate should be graduated.

Willing to work in a team

Excellent communication and interpersonal skills

Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

Minimum one year experience required

Salary is no bar for deserving candidate.

Gurgaon

Mumbai

Bangalore

Chennai

Delhi

Pune

Ahmedabad

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Tecnologies Pvt Ltd jobs - Back Office Executive

Back Office Executive

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