1 to4 Years
18,000 - 25,000 Per Month
Ensures that the complaints are registered and responded to within the stipulated TATs and in line with the Quality expectation.
Complaint management which would require contacting the customers and understanding and assisting in resolving the complaint.
Forwards queries to respective OPC’s and coordinates for supporting evidence or documents
Identify Root Cause for complaints and highlight the same to the team concerned.
Mentoring new joinees by giving adequate support as a Buddy, on job training for handling complaint cases, timely assistance to resolve complaint cases. Quality evaluations to be done for new joinees cases and data to be shared with CHMR and Quality Manager for initial 10 days.
Handling complaints received in the form of Legal notices or received from the Consumer Forum or the Ombudsman and ensuring that they are adequately addressed.
Handling complaints pertaining to claims and ensuring that responses are sent out within the regulatory timeline for closure.
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