Career Points solutions jobs - Back office operations

Back Office Operations

Career Points solutions
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 1 Month ago
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Job Description

Job Description

The Role Responsibilities domain Capabilities

Product / Domain Knowledge
  • Able to perform rule based technical work which are straight forward and repetitive
  • Has basic understanding of processes and products
  • Should possess basic knowledge on the credit card product
  • Possesses and applies technical expertise to his area of work
  • Keeps up to date with changes to products and processes
  • Should be aware on the process changes communicated by TL / Unit Manager
Process Management
  • Able to quickly adapt to changes with regards to process, projects etc
  • To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals.
  • Deliver required output in TAT and Accuracy
Capacity Planning
  • Possess ability to understand the work plans and organizes their own work effectively
  • Able to identify sudden changes at a transactional level
  • Raises issues when they see the task is at risk
  • Completes work as assigned
Operational risk Management
  • Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
  • Escalates issues to senior management within parameters of role
  • Describes the fundamentals of operations risk
  • Awareness on transaction level fraud
    Behavioral Capabilities

    Precision Accuracy
    • Performs tasks accurately and thoroughly; double-checks the accuracy of the process
    • Handle all transactions as per the laid down policies and procedures.
    • Able to understand what 'quality work' is and should strive to contribute towards it.
    Client Centric
    • Able to create impact directly or indirectly through professional behavior and appearance.
    • Understands that the action he/ she does has an impact on the customer directly or indirectly.
    • Understands basic customer service requirements and relates error free processing to customer service
    • Responds promptly in an efficient and accurate manner as per the required TAT Communication
    Communication
    • Ability to communicate clearly so as to be understood by the recipients.
    • Ability to understand instructions and written documentation clearly and accurately
    Problem Resolution
    • Understands the situation and perform right escalations
    • Being able to provide data for performing root cause of the problem
    • Ability to speak up when in disagreement and opposition
    • Ability to understand the existence of crisis and conflicts
    • Able to work in a team with good interpersonal skills.
    Managerial Capabilities

    Stakeholder Management
    • Understands and knows who the stake holders are and meets SLAs.
    • Able to provide timely and accurate response to queries / request raised by Stakeholders
    People Management
    • Able to co operate and work as a team in an open and approachable style.
    • Be good team player taking team s goals in to consideration.
    Change Management
    • Understands the need for change and willingly accepts it
    • Able to quickly adapts to changes with regards to process, projects, behavior etc.
    • Ability to look beyond self interest to collective interest
    • To positively respond to the pace of change
    Data Analytics
    • Able to analyze the process to understand the dimensions of the job
    Our Ideal Candidate
    Freshers and less than 2 years of experience. Below mentioned skills are preferred s
    • Telecom Operator
    • Data Entry Operator
    • Contact Center
    • Typing Skills
    • Reading Comprehension

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Job Particulars

Role HR
Job TypeFull Time
Hiring Process Face to Face Interview

About Company

Career Points solutions
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Career Points solutions recruiting Back office operations Experienced(4 Years) candidates candidates nearby Chennai,.Career Points solutions vacancies for Back office operations is recruited through Written-test, Face to Face Interview etc.
Career Points solutions Company recruits a lot of Experienced(4 Years) candidates candidates every year based on the skills . The candidates with Any Graduate, Other Course are selected to full fill the vacancies in HR job field. The candidates nearby Chennai, can apply for Back office operations position in Career Points solutions. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Career Points solutions recruitment, candidates are mostly chosen for the department of HR . To learn more about the current jobs and other details, it is better to go through official site of Career Points solutions and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Career Points solutions and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Career Points solutions and near your city and get a secured career.