Career Points solutions jobs - Back office operations
Back Office Operations
0 to3 Years
Salary not disclosed
Posted:
4 Years ago
Views:
Applications:
Openings:
1
Job Description
Job Description
The Role Responsibilities domain Capabilities
Product / Domain Knowledge
The Role Responsibilities domain Capabilities
Product / Domain Knowledge
- Able to perform rule based technical work which are straight forward and repetitive
- Has basic understanding of processes and products
- Should possess basic knowledge on the credit card product
- Possesses and applies technical expertise to his area of work
- Keeps up to date with changes to products and processes
- Should be aware on the process changes communicated by TL / Unit Manager
- Able to quickly adapt to changes with regards to process, projects etc
- To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals.
- Deliver required output in TAT and Accuracy
- Possess ability to understand the work plans and organizes their own work effectively
- Able to identify sudden changes at a transactional level
- Raises issues when they see the task is at risk
- Completes work as assigned
- Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
- Escalates issues to senior management within parameters of role
- Describes the fundamentals of operations risk
- Awareness on transaction level fraud
Behavioral Capabilities
Precision Accuracy- Performs tasks accurately and thoroughly; double-checks the accuracy of the process
- Handle all transactions as per the laid down policies and procedures.
- Able to understand what 'quality work' is and should strive to contribute towards it.
- Able to create impact directly or indirectly through professional behavior and appearance.
- Understands that the action he/ she does has an impact on the customer directly or indirectly.
- Understands basic customer service requirements and relates error free processing to customer service
- Responds promptly in an efficient and accurate manner as per the required TAT Communication
- Ability to communicate clearly so as to be understood by the recipients.
- Ability to understand instructions and written documentation clearly and accurately
- Understands the situation and perform right escalations
- Being able to provide data for performing root cause of the problem
- Ability to speak up when in disagreement and opposition
- Ability to understand the existence of crisis and conflicts
- Able to work in a team with good interpersonal skills.
Stakeholder Management- Understands and knows who the stake holders are and meets SLAs.
- Able to provide timely and accurate response to queries / request raised by Stakeholders
- Able to co operate and work as a team in an open and approachable style.
- Be good team player taking team s goals in to consideration.
- Understands the need for change and willingly accepts it
- Able to quickly adapts to changes with regards to process, projects, behavior etc.
- Ability to look beyond self interest to collective interest
- To positively respond to the pace of change
- Able to analyze the process to understand the dimensions of the job
Freshers and less than 2 years of experience. Below mentioned skills are preferred s- Telecom Operator
- Data Entry Operator
- Contact Center
- Typing Skills
- Reading Comprehension
Job Particulars
Education
Any Graduate, Other Course
Who can apply
Freshers and Experienced (0 to3 Years )
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
520549
State
Tamil Nadu
Country
India
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