Seltam Technologies jobs - Blended International Voice process

Handle inbound and outbound customer calls in a timely and efficient manner.

Provide first-level contact and convey resolutions to customer issues.

Track, follow-up, and resolve customer's outstanding issues in a timely manner.

Properly escalate unresolved issues to the next level of support.

Build sustainable relationships with customers through open and interactive communication.

Provide accurate, valid, and complete information by utilizing the right methods/tools.

Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.

Update job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

Document necessary account information and offer detailed reports on call outcomes.

Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.