Discoveries Quintessential Pvt. Ltd. jobs - BPO Call Center Executive

BPO Call Center Executive

Discoveries Quintessential Pvt. Ltd.
experience 0.5 to1 Year
salary 20,000 - 25,000 Per Month
qualification
Job is expired
Posted: 1 Year ago
Views:
Applications:
Openings: 1

Job Description

Overview: The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Location: Mumbai 

Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs (Cross selling, upselling the financial products)
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.


Requirements:

  • Candidate must be Graduate from any degree.
  • Min of 6 months to 1 yr of customer service experience, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of companies Financial products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision making skills.
  • Adaptability and accountability.
  • Fluency in English must and in multiple languages may be desired.

Job Particulars

Role 
Education BA, BBA/BBM
Who can apply Experienced (0.5 to1 Year)
Hiring Process Face to Face Interview, Telephonic Interview
Employment Type Full Time
Job Id 1220879
Job Category BPO , BSc/BCA/BBM
Locality Address Andheri East , Andheri West
State Maharashtra
Country India

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