BPO - Customer Service Representative jobs in Kolkata at Concentrix

**Job Title: BPO - Customer Service Representative**
**Position Type:** Full-Time

**Join our dynamic team at Concentrix, a leading global business process outsourcing (BPO) company committed to delivering exceptional customer experiences. With a focus on innovation and collaboration, we provide a platform for professional growth and development.

**Responsibilities:**

- Handle customer inquiries via phone, email, and chat in a courteous and efficient manner.

- Provide accurate information and assistance while maintaining a high level of customer satisfaction.

- Navigate and utilize various software tools to address customer needs.

- Collaborate with team members and other departments to ensure seamless customer support.

**Qualifications:**

- Excellent communication skills in English (additional languages a plus).

- Customer-centric mindset with a passion for resolving issues.

- Ability to multitask and adapt in a fast-paced environment.

- Previous customer service experience preferred.

- Strong computer skills and familiarity with CRM systems.

**Benefits:**

- Competitive salary and performance-based incentives.

- Comprehensive training programs for skill enhancement.

- Health, dental, and vision insurance coverage.

- Career advancement opportunities within a global organization.

**How to Apply:**Interested candidates are invited to submit their resume and cover letter to include 'BPO - Customer Service Representative' in the subject line.

Concentrix is an equal opportunity employer and encourages applications from candidates of all backgrounds. We look forward to welcoming passionate individuals to our team!

Concentrix and Webhelp are both global outsourcing companies specializing in customer experience management and business process outsourcing. Concentrix provides services such as customer support, technical support, and back-office processes. Webhelp also offers customer experience and business solutions, with a focus on multichannel customer engagement. Both companies aim to enhance client interactions and streamline operational processes through their outsourcing services.