Dear Candidate,
Greeting from Black and White Business Solutions Pvt Ltd..!!
Spot OFFER in a Day, Interview process Telephonic,
Any Graduate Diploma / B.E/B.Tech / B.Sc / BCA / BBA /MCA /MTech / Freshers / Experience can appear for Multiple MNC BPO's, Free placement @ Black and White Business Solutions Pvt Ltd
Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Day Shift / Rotational Shifts
Designation: Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support / QA (Quality Adviser) Technical : Troubleshooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting Customer : Banking / Insurance / E-Commerce / Telecom / Airline ticketing / Medical Billing / AR Calling / Accounts / Hospital Billing / Physician billing JOB Role :Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)Provide World Class Customer Service.End to Transaction of Reports.Need to maintain Accuracy in Reports.Ability to work effectively in a team environment Pleasant, professional, and courteous personality skillsExcellent verbal and written communication skills
Providing Voice support to Internal and External End Users.
The job will require you to handle inbound calls/emails/chats regarding technical issues for end-users.
Perform problem cause analysisResolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process ImprovementsHas technical experience and skills in the areas of problem determination, creativity, and analysis.