Black And White Business Solutions jobs - BPO Customer Support Executive

BPO Customer Support Executive

Black And White Business Solutions

Bangalore

Fresher

Salary not disclosed

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Job purpose:

- To effectively handle telephone requests by processing the information received accurately and efficiently.

- To deliver a high level of customer service to every customer.

Key tasks / responsibilities:

- To behave in a respectful manner at all times whilst in the Call Centre.

- To handle calls in a consistently polite, professional and efficient manner.

- To have an understanding of the significance of customer service and adhere to high standards at all times.

- To attain the service levels set by your Team Leader.

- To answer customer queries and escalate them to a Team Leader when necessary.

- To recognise the importance of flexibility regarding breaks, thus ensuring service levels are not affected at any time during the shift.

- To take a pro-active approach towards suggesting improvements to working practices.

- To demonstrate a commitment towards your own continuous personal development.

Job Particulars

Role BPO / Customer care

Education Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Walk - In, Face to Face Interview, Written-test, Group Discussion, Telephonic Interview

Employment Type Full Time

Job Id 900257

Job Category MBA , Diploma , BPO , Walkins , BSc/BCA/BBM

Locality Address Bannerghatta Road , Brookefields , Domlur , Indiranagar

State Karnataka

Country India

About Company

Black And White Business Solutions

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