Job purpose:
- To effectively handle telephone requests by processing the information received accurately and efficiently.
- To deliver a high level of customer service to every customer.
Key tasks / responsibilities:
- To behave in a respectful manner at all times whilst in the Call Centre.
- To handle calls in a consistently polite, professional and efficient manner.
- To have an understanding of the significance of customer service and adhere to high standards at all times.
- To attain the service levels set by your Team Leader.
- To answer customer queries and escalate them to a Team Leader when necessary.
- To recognise the importance of flexibility regarding breaks, thus ensuring service levels are not affected at any time during the shift.
- To take a pro-active approach towards suggesting improvements to working practices.
- To demonstrate a commitment towards your own continuous personal development.