Ivy Technologies jobs - BPO Customer Support Executive

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

EXPERIENCE :

FRESHER : 12,000-17,000 / EXPERIENCE : 13,000 - 20,000 + (Incentive based on the process)

Process : Telecom, NON Telecom, Banking, E commerce,.....

Language : English + Hindi/Any Regional Language

Job Location : Bangalore